The beginning of the projector project.

This picture below is the original projector mount. Unfortunately our new projector will not work on the old mount. So, I have to do some modifications. In addition to a new mount it needs 2 new  HDMI cables, 1 VGA cable.

TechHelpOffice 13

Here are the two new HDMI VGA cables that need to be pulled through the ceiling and down inside the wall.

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All cables have been pulled through. One of the HDMI is plugged into the sound system.

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Here is the projector screen that needs to be hung on the wall. Not as easy as hanging a picture on the wall. It took some planning where the picture will look best, two people to dry fit and screw in one side and then the other side while keeping it level

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The new projector, mount, and cables.

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The screen needs adjusting for the right height and to the left a little bit. Moving the project makes the picture screwy.

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After making the physical adjustments you adjust the lens so that the picture is squared.

Network 1

Now this looks like a conference room to hold a meeting or presentation.projector 5



The network at the office is almost complete. I will show you some of the network progress.

Stage 1: Organizing cable into the patch panel.network 1

Stage 2: Cables are neatly patched. The blue and white are going to the cubicles, workbenches and offices. The blue cable on the right are for the office phones. network 2

The view behind the patch panel.network 3jpg

Stage 3: The beginning of getting the cubicles, workbenches and offices connected.network 4

State 4: Most of the cables plugged in with appropriate length patch cables including the phones.network 5

Thank you PogoZone for connecting our fiber. We should have close to gigabit per second speed. Optical fiber is used by many telecommunications companies to transmit data. Due to much lower attenuation and interference, optical fiber has many advantages over existing copper, ethernet, in long-distance and high-demand applications. However, infrastructure development within cities was relatively difficult and time-consuming, and fiber-optic systems were complex and expensive to install and operate. Due to these difficulties, fiber-optic communication systems have primarily been installed in long-distance applications, where they can be used to their full transmission capacity, offsetting the increased cost. Since 2000, the prices for fiber-optic communications have dropped considerably.

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The WatchGuard firewall

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The Dell PowerEdge T300 network server and the universal power supply (UPS) to the left.network 11

The phones are connected.These are power over ethernet cable. This is how the phones receives its power as well as communication.network 12

The new Grandstream phones from PogoZone.

Stage 5: A little messy, but everything is working.

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Here are a couple of speed tests from Dallas, Tx and Everett, WA servers


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Dallas, Tx

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Everett, WA

Two more speed tests just for fun.

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Speed tests results defined:

The service level of your internet service provider (ISP) account is typically based on the promised download speed when you first signed up, usually expressed in megabits per second (Mbps). A speed test verifies your download speed as well as other related data, including upload speed and network latency.

Download speed tells you how quickly your internet data is transferred to your computer in Mbps.

Upload speed describes how quickly you are able to upload content to the Internet. This is important if you use your Internet to regularly share personal videos, music, and images.

Latency, which is the most important test,  is the amount of wasted time in a computer network. The amount of time it takes data to travel from one computer to another on the network expressed in milliseconds. This is often referred to as a ping test.

The bottom line is that performing regular internet speed tests gives you the basic idea to begin to diagnose any download, upload and latency problems on your network.


Today is another printer issue day. At a local property management business their conference room workstation will not print to the printer that is located on the other side of the business desk

Here is the conference room workstation.

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All it needed was to add a new printer, set it as default and success. Now it can print. (sorry about my finger)

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Landmark 6


I’m still at Tech Help. My application was sent in last week and this week they are getting around to let me know if they want to hire me. I am still assisting in getting the office together as well as going on client visits. Todays visit is at a local real estate company with a fax/printer issue. The problem is they can send faxes, but can’t receive them.

KWPrinter 1

So, I followed these instructions that are for the printer. Within the first line “check the DNS server is correctly programmed.”. I check the DNS setting on the printer. It was configured, second and OMG these are all outside the local network. Then I checked the server’s DNS. It was configured /24. I went back to the printer and reconfigured it to the server’s DNS. That fixed the faxing issue.

KWPrinter 1


TechHelpOffice 1

This is Tracy’s desk. Look how clean and organized it is. However, this is not normally this clean. In a few days you will not see the top of his desk for the rest of the year. There will be many computer parts, paperwork and lots of other things. Having a clean, well organized desk is not as important as the person who sits at this desk. This is the person who I am so grateful; Tracy the extraordinare. He is the kind of person who has your back when you need it. It was Tracy who had my back and helped me get the internship for my school requirements at Tech Help. It takes a special person like Tracy to give up his cleaning his desk time to help someone like me. A special thank you for everything you’ve done for me.



This my 24th post and my last for my internship requirements. I have officially graduated from the 2 year CNET program at Bellingham Technical College (BTC).. It’s been a long journey, but I managed to do well despite the stress and staying up late at night. This is my first degree from a college and I am proud that I did it. I am also grateful for all the help I received at school (I will never forget everyone that helped) and at home (my wife Bliss) and all my friends.




23rd day of my internship

When having difficulty pulling cable through a flexible tube use lubricant. It was so much easier.

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The new office is getting its cubicles setup.

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It’s not easy to slide the partitions into all of these little tabs.

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Connecting the electrical receptacles.

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Closer look at the electrical plugs.

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There is progress.

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22nd day of my internship

Today is bring your broken laptop in day. Below is a ToughBook laptop that a cliet complained after he did an Windows XP update it stopped working.

Here is a cool feature unique to the ToughBook.

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After looking at the event viewer I see many log errors.

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I decided to revert back to a previous state.

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After reverting back. Problem solved. Now we need to educate the client not to do any more updates. Since Microsoft stopped supporting Windows XP there are no more new updates available.

toughtbook 5

The next laptop comes from a local firehouse which they said the “T” key is not working.



I removed the keyboard by removing this strip and two screws. Next slide the keyboard up.


Take a look closer toward the top and middle. Sorry the picture is blurry. You should see a orange capacitor next to the one on the left.I looks like to me a short circuit.


This is on the back of the keyboard. You can see more synging.


After diagnosing this laptop I am sad to say the laptop needs to retire. Before I recycle it I need to remove the HDD and install it into another laptop.


21st day of my internship

Today was a site visit at a local hotel to install a Ubiquiti network, a high-performance routing and advanced security WiFi network. The UniFi Security Gateway that extends the reach of the UniFi Enterprise System to route, secure and manage the network for optimal performance and reliability from the convenience of any device connected to the internet. Since cables were already installed by the owner, all we had to do was install 9 access points, 1 managed switch, and gateway/firewall.Unifi 1

Here are examples of 2 of the access points were are going to install today.

Unifi 2

Here is the switch we are going to install.

Unifi switch

Before going to the site, we configured the EdgeSwitch 24 port managed PoE+ gigabit switch with 2 VLANs. The corporation VLAN will be configured with an IP range of 10.11.15 – 254 /24 and the guest VLAN with the IP range of 192.168.6- 254 /24. The 24v PoE+ will power the 9 access points and the Cloud key, a fully integrated, stand-alone UniFi controller hardware remote. This tiny device allows you to manage this network from any computer, tablet or smart phone that has internet access.

Now, everything has been configured and functioning as needed. Time to go to the hotel and install all of this.

Unifi switch 2

This is the hotel’s network closet located in the laundry room screwed into the wall. Not the best location and not very tidy.

Here is after the new switch has been installed.

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Next is out with the 9 old access points and in with the new.



20th day of my internship

This is a Dell Inspiron 660s Desktop,  a super small Windows 7 desktop that is about 10 inches tall. It was brought in because the client is complaining it intermittently shuts down by itself especially at night. Some of the online forums indicate it could be a software or hardware issue. One forum stated it may be a incompatibility with certain Adobe downloads. What we decided to do is do was do a clean Windows 7 Pro installation including all new Dell drivers and Windows updates onto a new HDD.

Windows 7 Professional edition installed


Driver and Windows updates are being installed


Here is a cool tool to that we used that is pictured below. It’s a Ethernet to USB adapter that has the ability to connect to the internet without any network drivers on the computer. This device will save me time so I don’t have to download the network drivers onto a flash drive and then upload it on the newly installed computer.Dell 5 Anker

I included a video that describes the adapter in detail.

At the end of the day this computer it was returned to the client without any symptoms of shutting down. If the computer shuts down unexpectedly again the plan is to order a new computer.