Setting up World of Warcraft for the First Time

If you have no idea what World of Warcraft (WoW) is then this little bit of information may not make sense.

I recently was hog tied into submission by my cousin Patrick into playing this new (new?) video game. Oh, I have heard about this video game since it was first introduced in 1994, but never thought I would be interested, until now. WoW can be described in many ways. It all depends on the person how he/she wants to play. One way to describe WoW is as a book, and you, as the player, are a character. It is a Massively Multiplayer Online Role Playing Game (MMORPG) currently played by over 12 million people world wide. Players can choose to be of various races (Elf, Dwarf, Human, etc.), classes (Warrior, Priest, Druid, and more), and can choose to play against the environment (PvE), against each other (PvP), and roleplay where naming conventions and language restrictions are in place.


After installing the game successfully I received this error pictured below. I did as much digging in as possible to find why I was getting this error. With help from tech support. (BTW text tech support is awesome) and a few clicks I was in.


First step: search for XBOX. (press windows key and Q). Then, sign in or click enter XBOX (you will need a Microsoft account/email). You may already be signed in. This will take you to your XBOX dashboard.

Second step: click on the settings icon on the bottom left.


Third step: click on Game DVR and turn off the Record game clips and screenshots slide switch.


That is it. Let me know if you know another way to remedy error 132.

Taking a look at a couple of client’s network systems.

This particular rack is nice because it allows you to have access behind all the devices. It also has a workstation to work on and a air conditioner to keep everything cool including me.


This one is ok that is in a small closet. There is not a lot of space behind the devices, has a small pull out workstation and does not have a air conditioner. Therefore, they need to keep the door open during the day to keep from getting too warm. This, of course, is not as secure.


How to Reset the Password

User forgot the password

Today’s issue is about a user who cannot remember the password to access a Windows 7 Dell Latitude laptop.

I pulled out the Hiren’s disk and followed these steps:

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Step 1: Bring up the boot menu and boot up Hiren BootCD from the DVD/CD.

Hirens BootCD

Step 2: Enter “Offline NT/2000/XP/Vista/7 Password Changer”

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Step 3: Wait for “Offline NT Password & Registry Editor” to Load

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Step 4: Choose the Correct Hard Drive Partition

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Step 5: Confirm the Windows Registry Path

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Step 6: Choose the Password Reset Option

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Step 7: Choose the Edit User Data and Passwords Option

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Step 8: Enter the Username to Edit

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Step 9: Type 1 to Clear (blank) user password and then press ENTER

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Step 10: Type ! to quit the User Edit Tool

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Step 11: Type q to Quit Offline NT Password & Registry Editor

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Step 12: Type y and then press ENTER to confirm Password Reset Changes

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Step 13: Confirm That You’re Finished Using Offline NT Password & Registry Editor

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Step 14: Remove Hiren’s BootCD and Restart the Computer

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The beginning of the projector project.

This picture below is the original projector mount. Unfortunately our new projector will not work on the old mount. So, I have to do some modifications. In addition to a new mount it needs 2 new  HDMI cables, 1 VGA cable.

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Here are the two new HDMI VGA cables that need to be pulled through the ceiling and down inside the wall.

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All cables have been pulled through. One of the HDMI is plugged into the sound system.

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Here is the projector screen that needs to be hung on the wall. Not as easy as hanging a picture on the wall. It took some planning where the picture will look best, two people to dry fit and screw in one side and then the other side while keeping it level

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The new projector, mount, and cables.

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The screen needs adjusting for the right height and to the left a little bit. Moving the project makes the picture screwy.

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After making the physical adjustments you adjust the lens so that the picture is squared.

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Now this looks like a conference room to hold a meeting or presentation.projector 5



The network at the office is almost complete. I will show you some of the network progress.

Stage 1: Organizing cable into the patch 1

Stage 2: Cables are neatly patched. The blue and white are going to the cubicles, workbenches and offices. The blue cable on the right are for the office phones. network 2

The view behind the patch 3jpg

Stage 3: The beginning of getting the cubicles, workbenches and offices 4

State 4: Most of the cables plugged in with appropriate length patch cables including the 5

Thank you PogoZone for connecting our fiber. We should have close to gigabit per second speed. Optical fiber is used by many telecommunications companies to transmit data. Due to much lower attenuation and interference, optical fiber has many advantages over existing copper, ethernet, in long-distance and high-demand applications. However, infrastructure development within cities was relatively difficult and time-consuming, and fiber-optic systems were complex and expensive to install and operate. Due to these difficulties, fiber-optic communication systems have primarily been installed in long-distance applications, where they can be used to their full transmission capacity, offsetting the increased cost. Since 2000, the prices for fiber-optic communications have dropped considerably.

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The WatchGuard firewall

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The Dell PowerEdge T300 network server and the universal power supply (UPS) to the 11

The phones are connected.These are power over ethernet cable. This is how the phones receives its power as well as 12

The new Grandstream phones from PogoZone.

Stage 5: A little messy, but everything is working.

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Here are a couple of speed tests from Dallas, Tx and Everett, WA servers


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Dallas, Tx

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Everett, WA

Two more speed tests just for fun.

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Speed tests results defined:

The service level of your internet service provider (ISP) account is typically based on the promised download speed when you first signed up, usually expressed in megabits per second (Mbps). A speed test verifies your download speed as well as other related data, including upload speed and network latency.

Download speed tells you how quickly your internet data is transferred to your computer in Mbps.

Upload speed describes how quickly you are able to upload content to the Internet. This is important if you use your Internet to regularly share personal videos, music, and images.

Latency, which is the most important test,  is the amount of wasted time in a computer network. The amount of time it takes data to travel from one computer to another on the network expressed in milliseconds. This is often referred to as a ping test.

The bottom line is that performing regular internet speed tests gives you the basic idea to begin to diagnose any download, upload and latency problems on your network.


Today is another printer issue day. At a local property management business their conference room workstation will not print to the printer that is located on the other side of the business desk

Here is the conference room workstation.

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All it needed was to add a new printer, set it as default and success. Now it can print. (sorry about my finger)

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Landmark 6


I’m still at Tech Help. My application was sent in last week and this week they are getting around to let me know if they want to hire me. I am still assisting in getting the office together as well as going on client visits. Todays visit is at a local real estate company with a fax/printer issue. The problem is they can send faxes, but can’t receive them.

KWPrinter 1

So, I followed these instructions that are for the printer. Within the first line “check the DNS server is correctly programmed.”. I check the DNS setting on the printer. It was configured, second and OMG these are all outside the local network. Then I checked the server’s DNS. It was configured /24. I went back to the printer and reconfigured it to the server’s DNS. That fixed the faxing issue.

KWPrinter 1


TechHelpOffice 1

This is Tracy’s desk. Look how clean and organized it is. However, this is not normally this clean. In a few days you will not see the top of his desk for the rest of the year. There will be many computer parts, paperwork and lots of other things. Having a clean, well organized desk is not as important as the person who sits at this desk. This is the person who I am so grateful; Tracy the extraordinare. He is the kind of person who has your back when you need it. It was Tracy who had my back and helped me get the internship for my school requirements at Tech Help. It takes a special person like Tracy to give up his cleaning his desk time to help someone like me. A special thank you for everything you’ve done for me.



This my 24th post and my last for my internship requirements. I have officially graduated from the 2 year CNET program at Bellingham Technical College (BTC).. It’s been a long journey, but I managed to do well despite the stress and staying up late at night. This is my first degree from a college and I am proud that I did it. I am also grateful for all the help I received at school (I will never forget everyone that helped) and at home (my wife Bliss) and all my friends.




23rd day of my internship

When having difficulty pulling cable through a flexible tube use lubricant. It was so much easier.

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The new office is getting its cubicles setup.

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It’s not easy to slide the partitions into all of these little tabs.

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Connecting the electrical receptacles.

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Closer look at the electrical plugs.

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There is progress.

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